Shopping
What Shipping Methods Are Available?
We offer reliable shipping options for orders within India and international destinations. Available shipping methods may vary depending on your location, product, order value, and destination.
During checkout, you will see the available shipping options and applicable charges before completing your order.
All orders are carefully packed to help ensure your products reach you safely.
Do You Ship Internationally?
Yes. Gloomweb Store ships selected products internationally.
We aim to bring authentic Lucknow craftsmanship, including Chikankari, Zari-Zardozi, fashion, accessories, and handcrafted products, to customers around the world.
International shipping availability, delivery time, shipping charges, customs duties, and import taxes may vary by destination. Any applicable customs duties or local taxes are generally the responsibility of the customer unless otherwise stated at checkout.
How Long Will It Take To Get My Package?
Delivery time depends on your location, product availability, order processing time, and shipping method selected.
For orders within India, delivery generally takes approximately 3–7 business days after dispatch.
International orders may generally take 7–15 business days after dispatch, depending on the destination and customs clearance.
Estimated delivery times are provided for guidance and may be affected by weekends, public holidays, customs procedures, weather, or circumstances beyond our control.
Payment
What Payment Methods Are Accepted?
We aim to provide convenient and secure payment options for our customers.
Depending on your location, available payment methods may include:
- Credit and debit cards
- UPI and Indian payment methods
- Net banking
- International cards
- Other payment options displayed at checkout
Available payment methods may vary depending on your country and payment gateway.
Is Buying On-Line Safe?
Yes. We take reasonable measures to protect your personal and transaction information.
Payments are processed through secure payment gateways, and Store.Gloomweb does not require you to share your card details with us through email, WhatsApp, or other unofficial channels.
For your security, always complete payments through the official checkout process on Gloomweb Store.
Orders & Returns
How do I place an Order?
To place an order:
- Browse our collections and select the product you want to purchase.
- Choose the required size, colour, quantity, or other available options.
- Click Add to Cart.
- Review your items and proceed to checkout.
- Enter your shipping and contact details.
- Select an available payment method.
- Complete your payment.
- You will receive an order confirmation after your order has been successfully placed.
Please check your delivery details carefully before submitting your order.
How Can I Cancel Or Change My Order?
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We can generally accommodate changes or cancellations before the order has been processed or dispatched.
Once an order has been dispatched, cancellation or modification may no longer be possible. In such cases, our return policy will apply where eligible.
Do I need an account to place an order?
No. You may be able to place an order as a guest, without creating an account.
However, creating an account can make future shopping easier by allowing you to manage your orders, save your details, and track your purchases from one place.
How Do I Track My Order?
Once your order has been dispatched, we will provide tracking information where a trackable shipping service is available.
You can use the tracking number provided by us to check your shipment status.
If you have not received tracking information within the expected processing period, please contact our support team with your order number.
How Can I Return a Product?
We want you to be satisfied with your purchase. Eligible products may be returned in accordance with our Return & Refund Policy.
To request a return:
- Contact our customer support team with your order number.
- Explain the reason for the return.
- Provide photographs or other information if requested.
- Wait for return instructions from our team.
- Pack the product securely and send it using the approved return method.
Products must generally be unused, unworn, unwashed, and returned in their original condition and packaging.
Some products may be non-returnable, including certain customised, personalised, made-to-order, hygiene-sensitive, or clearance products.
Return shipping charges and refund eligibility may vary depending on the reason for the return and the applicable policy.
Please review our complete Return & Refund Policy before placing your order.
